Terms & conditions
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The following terms and conditions
are part of the contractual relationship between you the guest and Naturel Hotels & Resorts, hotel village SCHÖNLEITN or hotel village Seeleitn, two village-resorts belonging to Naturel Hotels & Resorts GmbH. This confirmation of booking has been generated as a result of your booking and becomes binding for both parties as soon as the confirmation is issued by the hotel. Without any other formalities this forms the basis of the lodging contract, which means that the hotel is obliged to reserve the apartment and the you are obliged to pay for it.
Conclusion of contract and the deposit
The lodging contract comes into effect usually when the hotel accepts your written or verbal order. Deposit: 25% of the total value of the booking will be debited from your credit card account. Not transferring the deposit is not equivalent to a cancellation on your part, however, in this case the hotel reserves the right to cancel the contract with you within an appropriate time limit and subsequent to informing you of what is about to happen.
Arrival and departure
Check In form 4pm on at day of arrival, Check Out till 10 am at day of departure
Final room cleaning, energy costs, intermediate cleaning of room for stays of more than 7 days, first set of clean bed linen and towels, use of pool area, sauna, infrared cabin, wellness area, kindergarden, parking.
Dogs are allowed at hotel village SCHÖNLEITN. Dogs are not allowed at hotel village SEELEITN.
See official price list.
The prices applicable are those given in the latest pricelist valid for the time when the services are actually used. If value added tax is applicable then this is included in the prices; should the rate of value added tax be increased after the contract has been concluded then the corresponding increase in price must be paid by the guest. Any local, spa or tourist authority charges as well as any other amounts that are charged by the hotel on behalf of third parties will be invoiced equivalent to the amount due at the time the services are performed.
Conditions of payment
All hotel invoices are due in full when the guest checks out of the hotel or when the invoices are handed over to him, whatever comes first; this also applies to weekly invoices. If the time allowed for payment is exceeded
Withdrawal from the contract and cancellation
In the event of force majeure and any other hindrances not the fault of the hotel, in particular those that could occur outside of the scope of influence of the hotel, the hotel reserve the right to cancel the contract without the guest having any right to claim compensation.
The following cancellation policies apply to bookings during the travelling period between Dec. 1st, 2020 to Oct. 29th, 2021:
- 0% up to 8 days before planned arrival
- from 7 days to cancellation on the day of arrival or no-show 90% of the booked services
- valid for already existing bookings as well as for any future bookings
In the case of a scenario 2. the guest is deemed to be in default of payment without any further notice. As soon as the payment is in default the hotel is entitled to demand interest on arrears of 4% above the valid bank rate of the Austrian National Bank. This does not affect our right to claim further compensation in connection with the delay in payment. Contracts with consumers in accordance with the Consumer Protection Act (KSchG) shall be subject to a payment of interest on arrears of 5% pa; furthermore consumers with these contracts have to pay in any case a reminder fee of Euro 4.50 if the a reminder is given out of court following default of payment.
The following cancellation conditions apply for MICE Business
From date of confirmed booking 80% of total price of booked services apply.
The hotel is liable for any items brought onto the premises only up to the legal maximum limit. The safekeeping of valuable items, money and securities can be refused if the value of the items is considerably greater than that hotel guests normally hand in for safekeeping. Moreover valuables must be deposited in the apartment safe or (on request) in the hotel safe under the usual conditions of exemption of hotel liability. Any items found will be forwarded to the owner only at the risk and at the cost of the owner. Moreover, after a one year retention period, if the item found has not been claimed it will be offered for sale. The hotel is liable for any damage to a guests property only if the damage occurred within the hotel operations and the hotel or its employees acted grossly negligent. Insofar as a guest is provided with a parking space in the garage or at another place, even if the guest pays a fee for this, this does not constitute a contract of safe custody. The hotel is under no obligation to guard vehicles. The hotel is liable for damage to guests’ vehicles only if the damage was caused by an existing defect in the parking area or if the damage can be proven to have been caused intentionally or through gross negligence by the hotel or its employees.
Subletting or renting to third parties as well as using hotel rooms or apartments for any other purpose than accommodation requires the prior written approval of the hotel. An extension of the stay in the hotel requested by the guest must be first approved by the hotel. It is agreed that any disputes arising from the lodging contract will be taken to the local court responsible for the dealings of the hotel company.
Change of booking
Please proceed as follows: cancel the existing reservation and make a new one, otherwise cancellation fees apply. To make a firm booking we require your credit card number and the expiry date. If we do not have this information we cannot guarantee your reservation.